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Frequently Asked Questions (FAQ)

All FAQs
  • All FAQs
  • Plantation Shutters
  • Points and Rewards

Points are Non-Transferable:
  • Points are non-transferable and cannot be shared or combined with other accounts.
  • Points can only be used by the account holder and cannot be transferred to another person or account.
  • Purchases on behalf of other person or persons is permittes and points can be reddemed if you account is used and delivery address is changed.

PVC plantation shutters that are low quality and made of defective materials may release harmful carcinogenic chemicals. However, you can rest assured that at ShutterWise, we are a very environmentally conscious business. That is why all of our PVC shutter blinds are manufactured utilising only the highest quality materials with no toxic substances.SGS certified VOC Free.

Yes. PVC is non-porous, which makes our plantation shutters highly resistant to water, moisture, and humidity. This makes them the most suitable choice for bathrooms, kitchens, or ensuites. However, for outdoor use, powder-coated aluminium shutters are a better option than PVC shutters. Please visit www.diyplantationshutters.com.au, operated by Shutterwise.

Yes. Shutterwise can supply special-shaped shutters in PVC or timber, such as sliding, bi-fold with tracks, French doors, arches, sunbursts, ovals, circles, etc. These special shapes are custom-made overseas and take 10–12 weeks. Our Melbourne-based factory produces only standard rectangular shutters.

Points balance can not be exchanged.

Points can only be used on our website for goods and services and cannot be converted into any form of currency.

Refund of reword points on order cancellation.

If you request an order cancellation within a reasonable time frame, (before it’s on a production line), or your order gets cancelled for any other reason, and you have applied/redeemed your reward points for that order we will return reward points to your balance with 24h period.

Changes to Policy:
  • We reserve the right to make changes to this policy at any time.
  • Any changes will be communicated to customers via email and will be effective immediately.
  • It is the responsibility of the customer to review any changes to the policy and to continue using our website and services in accordance with the updated policy.

At Shutterwise Australia, we offer both fully assembled and DIY EasyKit or SmartKit plantation shutters.

Simply scan the QR code on the carton label to access the instruction manual, or watch the “Plantation Shutter Installation” video in the “How to Guide” section. https://youtu.be/IaLvFihKSCw

Rewards points balance under my account.

Rewards program points balance and transaction history details can be check under your account. To view account details you have to be logged in. Please click here to log.

Rewards program

Rewards points balance on cart page.

You can also view you current balance when you add a product to your cart and you are logged in.

Reward balance cart

Measuring is simpler than you think. Go to the “How to Guide” page and watch the full video “Plantation Shutter Check Measure.” It explains the frame options and step-by-step measuring process.

If you’re unsure, start with one window first—that’s what most of our customers do. Many of them return to place second and third orders. Don’t just take our word for it—check out our Google Reviews and ProductReview feedback!

Earning Points:
  • Earn points on purchases: You will earn points for every purchase made on our website.
  • Earn points for account signup: New customers get an additional 100 points after their first purcahse.
  • Earn points for writing a review: Leave us a review on our website for your purchased product/s and collect 500 points.
  • Every dollar you spend, it will earn you 1 reward point.
  • Points will be credited to the customer’s account after a sucessful payment is receved.

With proper care and maintenance, our PVC plantation shutters can last a decade or more, making them a durable and long-term investment. Their minimalist design makes them a timeless addition to any home or building, blending seamlessly with any décor.

You can choose a manufacturing time from 1–3 weeks (prices vary). We deliver Australia-wide:
– VIC, NSW, SA, QLD → 3–5 days
– WA → 5–7 days

For small parts (hinges, repair louvres, replacement pins), we dispatch the next business day via Australia Post (delivery usually 2–4 days).

Order our “Louvre Repair Kit,” which includes:
– one 89mm custom-cut louvre,
– one standard pin, and
– one spring-loaded pin.

Simply measure your louvre in millimetres. Please watch the video tutorial on how to replace a louvre.

It depends on your windows, but we generally recommend using frames. Please watch the video “Plantation Shutter Check Measure” in the How to Guide section. https://youtu.be/7FYQbCBPolg

When you choose Shutterwise, we’ll guide you in determining whether a frame is required.

No. Watch our step-by-step videos on check measure, panel assembly, and installation. They provide a complete guide to DIY shutter kits.

If only the pin is broken, purchase a pack of spring-loaded pins (not standard pins). We offer two types; the length is less important than the diameter. Check the punched hole in the stile. If neither fits, you may need to use a drill bit to enlarge or deepen the hole.

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Redeeming Points:
  • New points collected can be redeemed for discounts on future purchases only.
  • Points collected from previous transactions can be redeemed on current or future purchse/s.
  • For every 100 points earned, customers will receive a $1 dollar.
  • To redeem points, customers must log in to their account and apply the discount during the checkout process.

Expiration time:
  • Points will expire after 12 months of inactivity if not redeemed on the customer’s account.
  • Inactivity is defined as no award points being redeemed for purchase on the account during the 12 months period.

Freight costs are calculated based on the shutter’s square meterage and your delivery area. Register your shipping address during checkout to view the exact cost before purchase.

Our plantation shutters are made out of either PVC or timber, both of which are a great solution as a window covering within the home.

Our PVC shutters feature a dense outer layer of PVC with a tough aluminum core for enhanced stability. Designed to last a lifetime, PVC plantation shutters are extremely sturdy, resilient to sagging, and require little to no ongoing maintenance. Conversely, timber shutters are significantly lighter than PVC shutters but are equally as durable. Great for insulation purposes, timber plantation shutters will keep your home warm in winter and cool in summer.

If you are having trouble choosing between PVC and timber shutters, don’t hesitate to contact our friendly team; we will be more than happy to explore your options with you.

At Shutterwise, we manufacture PVC shutters locally and supply timber shutters (for special shapes) from overseas. Our Melbourne-based factory focuses exclusively on PVC shutters.

PVC, short for PolyVinyl Chloride, is a synthetic plastic and is used to create shutters that resemble timber. PVC shutters are a good alternative to wooden shutters and contain an aluminum core for stability and to prevent warping.

PVC (Polyvinyl Chloride) is a synthetic plastic widely used to create shutters that resemble timber. Our PVC shutters are reinforced with an aluminium core for stability and to prevent warping, making them a great alternative to wooden shutters.

Shutterwise is an Australian online shutter retailer. We manufacture our shutters in our own factory—Spot On Shutters—based in Melbourne. This ensures quality, reliable service, and timely delivery.

With 20 years of shutter-making experience, we have transformed the plantation shutter market.
– EasyKit was the first flat-packed shutter kit sold worldwide.
– SmartKit, currently patent-pending, is our latest innovation.

We are committed to offering the best value shutters through continuous innovation.

You can save 40–50% on costs by choosing DIY shutter kits. Thanks to our innovative design, there is no compromise in quality compared to professionally installed shutters.

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